Help centre
How can we help?
Quick, practical answers organised by topic. For anything else, email us — a real person reads every message.
Playing the games
- Open any game and you'll start with a free balance of virtual coins.
- Each game has a "Rules & help" button above the play area with full instructions.
- If your coins run low, every game shows a free top-up button — press it and keep playing.
- All three games work on phones, tablets and desktops.
Saved progress & balances
- If you chose "Accept all" in the storage notice, balances and best results save in your own browser.
- If you chose "Essential only", games start fresh each visit — that's by design.
- Each game's rules panel includes a reset button for that game's local progress.
- Clearing your browser's site data removes everything, including your age confirmation.
Common hiccups
- Game not responding? Refresh the page — your saved balance will still be there if storage is allowed.
- Animations look choppy? Closing other browser tabs usually helps on older devices.
- If you use private browsing, progress won't save between sessions — that's your browser doing its job.
- Still stuck? Email us with your device and browser details and we'll dig in.
Accounts & forms
- No account is needed to play — everything is open and free.
- The Register and Log in pages are previews of a future feature. Nothing you type is stored or sent.
- There's no password to forget, because there are no passwords yet.
Wellbeing & support
- This site has no real-money play, but we take gambling harm seriously.
- If gambling anywhere is worrying you, free and confidential NZ support services can help.
- The Gambling Helpline is available 24/7 on 0800 654 655.
Direct line: support@fernplaycasino.com