Help yourself
Frequently asked questions
Everything you might wonder about free social play, answered plainly. Can't find what you need? Our help centre and contact page are right behind this one.
Is FernPlay Casino really free?
Yes — completely. Every game on FernPlay Casino is free to play. There are no purchases, no subscriptions and no hidden costs. If your virtual coins run low, you can top them up for free at any time.
Can I win real money?
No. This is a free social gaming site. There are no cash prizes, no payouts and no rewards with real-world value. Virtual coins and points exist purely for fun and cannot be bought, sold, exchanged or withdrawn.
Why do I need to confirm my age?
Our games use casino-style themes, so we keep the site for adults only. Confirming you are 18 or older helps us keep the experience appropriate, even though no real money is ever involved.
How are my virtual coins and progress saved?
If you accept full browser storage, each game quietly saves its virtual coin balance and progress in your own browser, on your own device. Nothing is sent to us or stored on a server. If you choose essential-only storage, games simply start fresh each visit.
What happens if my coins run out?
Nothing bad! Every game has a free top-up button. Press it and your virtual balance is refreshed instantly. Coins are unlimited and always free — that is the whole point of social play.
Do I need an account to play?
No. Every game is open to play straight away, with no sign-up required. The Register and Log in pages are a preview of a future feature and are not needed to enjoy the site.
Are the Register and Log in forms functional?
Not yet. They are visual previews only. Nothing you type is submitted, stored or sent anywhere, and no account is created. All games remain fully playable without one.
Does the site work on mobile?
Yes. The whole site, including all three games, is designed for phones, tablets and desktops. Buttons and controls are sized for comfortable touch play.
Are game outcomes random?
Game results are generated in your browser for entertainment. They are designed for fun and fair-feeling play, but they are not real gambling odds and do not represent or predict outcomes in any real-money setting.
How do I reset my local progress?
You can clear your browser's site data for this website at any time — that removes saved balances, preferences and your age confirmation. Each game also has a reset option in its help panel.
How do I report a technical issue?
Email us at support@fernplaycasino.com with a short description of what happened and which device and browser you were using. We read every message.
What if I'm concerned about my gaming habits?
Even free play should stay fun and balanced. If gaming — here or anywhere — ever feels like more than entertainment, take a look at our Responsible Play page. It lists free, confidential New Zealand support services such as the Gambling Helpline (0800 654 655).
Still curious? Visit the help centre or drop us a line.